Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.I want to perform a power drain on the printer and then check again. So, I understand the printer is printing is working fine, but the scan is not. Hello, you for the update! I am very well taking the cookies offer If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment. If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

Let me know if you need any further assistance. I did check online and found that the drivers are available on our HP Support website for HP Photosmart C7200/C8100 series Full Feature Software and Driversįor more, please click here (Please choose Windows and the right version). What is the Operating System installed on the PC? Is it for Windows or Mac OS I'll be really glad to help you with this, I came across your post and wanted to assist you, I understand you want the drivers for your HP Photosmart printer.

It is a great place to find the help you need, from other users, HP experts, and other support personnel. Hi you for showing your interest in HP Support Forums. To show appreciation for my help, please click the ' Thumbs Up Icon' below! Please click ' Accepted as Solution' on the post that solves your issue to help others find the solution. If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. You can visit and fill in your product details to get the tech support number. If this does not work, then the printer hardware is faulty and I would suggest you contact the HP phone support for printer service or a possible upgrade.

I would also recommend you keep the printer unplugged from the power for few hours to let the printer cool down and then again check the copy functionality. The only thing that we can attempt is to do the power drain and check. This could be an issue with the scanner mechanism of the printer.

Hp photosmart c8100 software